Complaints Policy

Wildling Studio views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.  

Our policy is:  

• To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint;  

• To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint;  

• To make sure everyone at Wildling Studio knows what to do if a complaint is received;  

• To make sure all complaints are investigated fairly and in a timely way;  

• To make sure that complaints are, wherever possible, resolved and that relationships are repaired;  

• To gather information which helps us to improve what we do.  

Definition of a Complaint  A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Wildling Studio. 

Where Complaints Come From  

Complaints may come from members or associate members of Wildling Studios; individuals or members of other organisations working in partnership with Wildling Studio; members of the public visiting or otherwise dealing with Wildling Studio; or any other person or organisation that has a legitimate interest in Willding Studio.  

Informal complaints may be received verbally or by phone.  Formal complaints must be submitted by email or in writing to Sarah Glazier-Hart proprietor.  

Confidentiality  All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.  

Responsibility Overall responsibility for this policy and its implementation lies with Sarah Glazier-Hart, the proprietor.

Review This policy is reviewed regularly and updated as required.  

Adopted on 24/06/2025

If you have questions or concerns, please get in touch.